Privacy Policy

1. Controller Information (Art. 13 GDPR)

Eelsify GmbH

Hauptstr. 1
53819 Neunkirchen-Seelscheid
Germany

  • Phone: +49 179 2639555
  • Email: info@eelsify.de
  • Website: https://www.eelsify.de

2. Personal Data Collected

  • First and last name
  • Email address
  • Phone number
  • Billing and payment information
  • Ticket and seat information
  • IP address
  • Device and browser information
  • Date and time of access

3. Purpose and Legal Basis of Processing

  • Ticket purchase and event access – Art. 6(1)(b) GDPR (performance of a contract)
  • Billing, accounting, and tax obligations – Art. 6(1)(c) GDPR (legal obligation)
  • Technical website operation and security – Art. 6(1)(f) GDPR (legitimate interest)
  • Newsletter and marketing communication (if applicable) – Art. 6(1)(a) GDPR (consent)

Consent may be withdrawn at any time with effect for the future.

4. Data Sharing and Recipients

  • Payment service providers
  • Ticketing and event management software providers
  • Event organizers, venues, or event partners
  • Public authorities, courts, or supervisory authorities (only where legally required)

Data is not sold to third parties.

5. Data Retention Period

  • Ticket and billing data: retained in accordance with statutory tax and commercial retention obligations
  • Marketing data: stored until consent is withdrawn
  • Technical and log data: stored for a limited period for security and operational purposes

6. Data Subject Rights

  • Right of access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to object to processing (Art. 21 GDPR)

Users also have the right to lodge a complaint with a data protection supervisory authority.

Competent authority:
Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (LDI NRW)

7. Cookies and Tracking

  • Essential cookies are required for the operation of the website
  • Non-essential cookies (e.g. analytics or marketing) are used only with explicit user consent

In accordance with German legal requirements, rejecting cookies is as easy as accepting them.

Cookie preferences can be changed at any time via the cookie settings on the website.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy where necessary to reflect legal or technical changes. The current version published on the website shall apply.

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